SHIPPING

Our shipping service operates from 8:00 AM to 6:00 PM, Monday through Friday. And we're pleased to offer free shipping to most countries and regions across the globe.

Once your payment is successfully processed, we'll promptly arrange for the shipment of your order. Typically, your order will be shipped out within 0 to 48 hours. Should you require an expedited shipping option to receive your items sooner, please don't hesitate to get in touch with our customer service team.

Pre-sale products will be shipped within 3 to 10 days. This is because our reborn baby dolls entail meticulous processes like painting and rooting hair, which take some time. However, we guarantee that your patience will be well rewarded, and you'll find the wait worthwhile when you receive these exquisitely crafted items.

Please note that the shipping times provided above are merely estimates and are not guaranteed. In the event that you haven't received your package within 30 days after the shipment date, we kindly request you to contact us immediately so that we can assist you in resolving the issue promptly.

For deliveries to remote areas such as Alaska, Hawaii, Puerto Rico, APO (Army Post Office) / FPO (Fleet Post Office), we currently only support postal services. Unfortunately, there are no alternative faster shipping options available for these locations. By completing your payment, you acknowledge and agree to the use of postal services for your shipment. We truly appreciate your understanding and cooperation in this regard.

Good news! You won't have to worry about customs duties as there are no such additional charges for our customers.